Role: Operations Manager
“We produce soluble powdered tea packaged in cartons and then in shipping boxes. The main problem was load stability: the packages are light and tend to deform.”
Requirement
- Lightweight and not very rigid cartons
- Highly variable formats (small cartons, multipacks, promotions)
- Different pallet requirements for each customer/export destination
- Need for high speeds without compromising quality
“With manual handling, we had pallets that moved during transport. That was not acceptable for export.”
Solution implemented
- Anthropomorphic robot with precise placement control
- Custom gripper with gentle gripping and uniform load distribution
- Optimization of pallet patterns to increase stability (interlocks, offsets, etc.)
- Integration with labeling and traceability system
“We worked together on the patterns: not just speed, but actual pallet engineering.”
Results
- Much more stable pallets (even over long export routes)
- Reduction in logistics complaints
- Increased line speed without loss of quality
- Standardization of pallet layouts by customer
“The leap was not only technological, but also organizational. Now the pallet is designed, not improvised.”



